Support Center

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FAQ

Frequently Asked Questions

Here are some answers to address the most commonly asked questions about HatchPay and what we have to offer.

What services do you offer?

HatchPay untangles the web of payment providers by sitting between your business and your payment service providers, giving you one consistent API and console to create and process transactions, collect payments through Invite2Pay, manage business units and payment orchestrators, and monitor everything with webhooks, audit logs, and reconciliation.

How secure is HatchPay?

Security is built in at every layer. Sensitive credentials are encrypted at rest and redacted from API responses, every request is authenticated and audited, and with Invite2Pay customers enter their card details directly with the payment gateway so that sensitive data never passes through your systems.

How much does it cost?

Pricing is based on a subscription plan. Each plan combines a flat recurring fee with optional usage-based charges that scale with your activity, so your cost reflects how much you use HatchPay. See Billing & Subscriptions in the user manual for how plans, billing cycles, and usage charges work.